Privacy Policy

Information we may collect

Victor96 Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make when interacting with the site. We aim to collect information that is reasonably necessary for operating an online casino platform, supporting players and meeting applicable obligations.

Account and contact information

When you register or update an account, we may collect details such as your name, date of birth, residential information, country of residence, username, password, telephone details and email address. We may also record information you provide when you contact customer support, submit a request, report a problem or otherwise communicate with us.

Identity and verification information

To help verify identity, age, eligibility and account ownership, we may request documents or other information. This can include identification documents, proof of address, information about the source or purpose of funds where appropriate, and details needed for security or anti-fraud checks. Verification information may be reviewed by authorised personnel or service providers acting on our instructions.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagers, account balances, bonuses or other account activity. Payment providers may process payment details directly. We may receive transaction information, payment status and limited payment identifiers needed to confirm and reconcile transactions. We do not require you to provide payment details through channels that are not made available for that purpose.

Technical, device and usage information

When you use the website, technical information may be recorded. This may include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times, referring pages, login events and information about how you interact with website features. We may also receive information from cookies and similar technologies.

How we use information

Personal information may be used for the purposes described below. We will use information in a way that is reasonably connected with these purposes and with your relationship with Victor96 Casino.

• To create, maintain and administer your player account.
• To provide casino services, process account activity and display relevant account information.
• To process deposits, withdrawals and other payment-related requests.
• To verify identity, age, eligibility and account ownership.
• To carry out security, anti-fraud, anti-money-laundering and responsible gambling checks where applicable.
• To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
• To respond to support enquiries, resolve disputes and provide account assistance.
• To send service messages about your account, transactions, security, website changes or important notices.
• To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• To maintain, test, improve and secure the website, systems and user experience.
• To understand general usage trends, produce statistics and support internal administration.
• To meet legal, regulatory, court, law enforcement, tax, accounting and other applicable obligations.

We may combine information collected from your account, website activity and support interactions where this is necessary for the purposes explained in this Privacy Policy. We do not use personal information for unrelated purposes without an appropriate basis or, where required, your consent.

Cookies, service providers and disclosures

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support security, measure website performance and understand how features are used. Some cookies may be necessary for core functions, while others may support analytics, personalisation or marketing. You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.

Service providers

We may use carefully selected third parties to help operate the website and provide services. These parties may support hosting, technology, payments, identity verification, fraud prevention, customer support, analytics, communications and security. They should receive only the information needed for their assigned services and are expected to handle it according to contractual, security and legal requirements.

Other disclosures

Information may be disclosed where reasonably necessary to protect players, the website, our rights or the rights of others. This may include disclosures to professional advisers, auditors, payment providers, security specialists, business partners involved in a service, courts, law enforcement bodies or other authorities where permitted or required. Information may also be disclosed in connection with a business change, such as a restructuring, sale or transfer of relevant operations, subject to appropriate protections.

Some service providers or recipients may handle information outside Australia. Where information is transferred or accessed across borders, reasonable steps should be taken to support appropriate protection and secure handling in line with applicable requirements.

Security, storage and retention

We use administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication procedures, monitoring, encryption or similar safeguards where appropriate. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords, use secure devices and notify support if they suspect unauthorised account activity.

Personal information may be stored in electronic systems and may be accessible to authorised personnel or service providers who need it for approved business purposes. Access should be limited according to role and necessity. We may retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, auditing and record keeping.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, transaction, verification, security or communications records must be kept for a period required by law or for other legitimate business and security purposes. When information is no longer required, it should be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions, security requirements and other limitations. We may need to keep certain information even where you ask for deletion, including records that must be retained by law or are needed to establish, exercise or defend legal claims.

• Access your personal information and request an explanation of how it is used.
• Ask for inaccurate, incomplete or out-of-date information to be corrected.
• Request deletion of your personal information where it is no longer needed or where applicable requirements allow deletion.
• Withdraw consent to marketing communications at any time.
• Ask us to review or explain a privacy-related decision or concern.
• Object to or request limits on certain processing where applicable.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@victor96-casino.best. Please describe your request clearly and include enough information for us to identify your account. We may ask for reasonable information to confirm your identity before responding. This helps protect your account and prevents personal information from being disclosed to the wrong person.

You can usually stop promotional emails by using the unsubscribe option in the message or by contacting support@victor96-casino.best. Even if you opt out of marketing, we may still send essential service or security communications relating to your account, transactions, responsible gambling information or changes to important terms.

We aim to handle privacy requests fairly and within a reasonable timeframe. If you have a concern about how your information has been handled, please contact us first so the issue can be reviewed. This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on the website will apply from its stated effective date.